Welcome to the DUNGEONS & DRAGONS ONLINE™: Stormreach™ European support area.

We pride ourselves in giving great, reliable and efficient support to our customers and welcome your feedback regarding our support systems.

Please review the following support options and use the resource or contact information that is most appropriate to your enquiry.

Forums

Use this link to go to our forums where you will find a wealth of information regarding DDO including known issues and update notes.

Knowledgebase and in game support

A searchable database of frequently asked questions and answers covering topics related to technical support, in-game play technical support and billing/account support. Please check the knowledgebase before submitting an enquiry to support as most common problems are answered in this extensive database.

Abuse

Either report abuse using the in game help system or follow this link to report abuse on our knowledgebase support system.

Server status

A visual display of the servers’ status can be found on the European DDO portal here, please check that the server you wish to play on is online before submitting a support enquiry.

If none of the above resources answered your query then please see the following support options:

Installation Support

Click here to find a local number if you need help with installation issues.

Billing & account technical support

Please use this link for any billing and account issues. Alternatively, you may call
+44 20 77 00 00 90 from outside the UK or 020 77 00 00 90 from within the UK.

COG Player Accounts

Use this link to go to the Codemasters Online Gaming (COG) Player Accounts site. There you will be able to create a new player account, edit your account and billing details and add further subscriptions to our MMO titles.

Code of Conduct

For further information on our code of conduct, please use this link.

Privacy Policy

For details on our privacy policy, please follow this link.

Terms of Service

To read our full terms of service, use this link.